Mtb Trail Hub Privacy Policy

At MTB Trail Hub, your privacy and the protection of your personal information are of utmost importance to us.

This Privacy Policy outlines how we collect, use, handle, and safeguard your data when you interact with our website, participate in prize giveaways, or book a holiday with us. By engaging with our website, services, or events, you consent to the practices described below.

1. Data Collection

We collect personal information directly from you through the following methods:

  • Email Subscription Form: When you subscribe to our mailing list, we collect your email address and any additional information you voluntarily provide.
  • Holiday Booking Process: During the booking process, we may collect details such as your name, contact information, and other necessary information to process your booking efficiently.
  • Prize Giveaways and Trade Show Entries: When you enter our prize giveaways or participate in trade shows, we collect the information you provide (e.g., name, email address, and any other details required for entry).
  • Reviews and Feedback: If you leave reviews, testimonials, or feedback about your experience, we may collect and store this information along with your name. These reviews may be displayed on our website or social media platforms with your consent.
  • Media Sharing: Photos, videos, or other media that you voluntarily share with MTB Trail Hub (e.g., tagging us on social media or submitting media for promotions) may be used for marketing purposes. We will only use content that has been shared publicly or provided with explicit permission.

2. Use of Data

The data we collect is used exclusively by MTB Trail Hub for the following purposes:

  • To contact you regarding your holiday booking and provide necessary updates before your holiday begins.
  • To send you marketing materials, special offers, and updates about future holidays or products, but only if you have explicitly agreed to receive such communications.
  • To conduct research and analysis for the purpose of improving our future holidays, products, and overall customer experience.
  • To notify you if you win one of our prize giveaways and to deliver your prize.
  • To stay in touch with you regarding future events or opportunities related to trade show entries or competitions.

3. Confidentiality and Data Security

The confidentiality of your personal information is our highest priority. We use industry leading software to implement measures to protect your data from unauthorised access, alteration, or misuse.

  • Restricted Access: Your personal data is accessible only to authorised personnel within MTB Trail Hub. We do not share, sell, or disclose your information to third parties under any circumstances, unless required by law.
  • Data Storage: All data collected is securely stored and safeguarded using advanced encryption and security protocols to ensure its integrity and confidentiality.

4. Marketing Communications

If you opt-in to receive marketing communications, you may receive updates about upcoming holidays, promotions, prize giveaways, or products that we believe may be of interest to you.

  • You have the right to opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to any legal obligations requiring its retention.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: jamie@mtbtrailhub.com
Phone: 07527018683

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any updates will be posted on this page, and where appropriate, we will notify you directly.

By using our website, entering prize giveaways, or engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your trust is important to us, and we are committed to protecting your personal information with the utmost care.

9. Cookies

Our website uses cookies to enhance your browsing experience and ensure the proper functioning of our services. Cookies are small text files stored on your device when you visit our website. They help us improve functionality, personalise content, and understand how visitors interact with our website.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly. They enable core functionalities such as navigating the site and accessing secure areas. Without these cookies, certain services may not be available.
  • Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use our website, such as which pages are most visited. This helps us improve the website’s usability and performance.
  • Functional Cookies: These cookies remember your preferences (e.g., language settings) to provide a more personalised experience.
  • Marketing Cookies: If you have consented, these cookies may be used to deliver relevant advertisements or offers based on your interests.

Managing Cookies – You can control how cookies are used by adjusting your browser settings. Most browsers allow you to:

  • Accept or reject all cookies.
  • Delete specific cookies.
  • Set preferences for how cookies are handled.

Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Cookies

We do not use third-party cookies to collect or share your data without your explicit consent. Any third-party tools integrated into our site (e.g., analytics services) follow strict data privacy protocols and do not access your personal information directly.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. For more information about how we use cookies, please contact us using the details provided in Section 7.